Titanic: Death and Destruction

Refund policy

Effective September 30, 2026 · Version 2026-09-30-alpha

Request a full refund within 14 calendar days of your paid purchase if you have played for less than two hours. This policy covers Titanic: Death and Destruction bought directly from Gorm the Old LLC at gormtheold.net. Requests are reviewed manually.

The game is a paid alpha and is unfinished. Alpha status does not exclude otherwise eligible refund requests, including requests about bugs, crashes, performance or other technical problems. The standard policy and your statutory consumer rights still apply.

How to request

Email gormtheold25@gmail.com with the email used for your purchase. Include your estimated total minutes played if known, and optionally describe your reason.

Requests and follow-up questions are handled by email and reviewed manually. Sending a request does not automatically issue a refund or remove your access. Do not include passwords, full card numbers or identity documents.

Timing and playtime

The standard window runs from the successful payment time recorded by Stripe until the same time 14 calendar days later. Less than two hours means less than 120 minutes. We consider the time you had played when you requested the refund; please stop playing while a request is being reviewed.

Supported launcher versions report when a game session starts, periodic updates and when the game process exits. Runtime includes menus and pauses while the game is open. Older launchers, connection gaps, crashes or closing the launcher can leave time unrecorded. Missing records are not treated as verified zero playtime; we consider your estimate and the available evidence manually.

You can still request review outside the standard limits, including for technical problems or a missing payment record. We do not automatically reject a request based on recorded time or date. This voluntary policy does not restrict statutory cancellation, refund or other consumer rights that apply to you.

After review

Approval is a decision to issue a refund; it is not confirmation that the money has reached you. We issue approved refunds through Stripe to the original payment method. Processing time depends on the payment provider and your bank. Contact us if a refund is pending, fails or does not appear.

A recorded refund, including a partial refund, ends future game downloads and launches for that purchase. A game already running is not terminated. Your Gorm University and Gorm Studio purchases are separate. Contact support if game access was removed incorrectly.

Seller and contact

Gorm the Old LLC · Minneapolis, Minnesota, United States
gormtheold25@gmail.com